Alan currently serves as Claims Manager for all liability claims. Additionally, Alan heads up our Surveillance and Electronic Investigation and Management Unit and is a multi-line Adjuster. He is a graduate of San Diego State University with a degree in Geological Sciences. After graduation, Alan worked for the City of San Diego's Emergency Management and Hazardous Materials Department and a gold mine in northern California. Alan went on to earn his Juris Doctorate degree from a local San Diego law school graduating as the class Valedictorian. He is a member of the California State Bar and an attorney practicing law in California.
Before joining our firm, he ran his own computer and geologic consulting business. Alan has been overseeing our information systems support since 1997. Since joining our firm, he has expanded and developed our computer-based records research and locating system to bring us to the cutting edge of current technology.
Alan's background in the mining business gained him a lot of experience in keeping machinery going, this translated into a very good appreciation of things mechanical. This has proven invaluable in evaluating physical damage claims. He handles a large percentage of our smaller boat claims, ranging from 6 feet to 105 feet, and aircraft claims where his background has been very helpful. Alan also handles a majority of the San Diego area crew member and passenger personal injury claims for the sport fishing and whale watching fleet.
Alan joined the firm in 1997.
Anne Spencer, a San Francisco Bay Area native, specializes in aviation and maritime claims. She holds an FAA Private Pilot's License.
Anne graduated from the United States Merchant Marine Academy at Kings Point, New York with a BS in Marine Transportation and U.S. Coast Guard Third Mate's license, on which she sailed with Masters, Mates, and Pilots International. She graduated from the University of California Berkeley Haas School of Business with a Masters of Business Administration.
Her previous job experience includes working for American President Lines and Lake Tahoe Realtor. She enjoys skiing, hiking, kayaking, and biking with her family.
In her free time, she attends opera and is a volunteer and fund raiser at her son's school.
Jackson E. (Jack) Arnold is our Director of Finance and an aviation and marine P&I adjuster in our San Diego Office. He has a degree in Accounting and a Master’s in Business Administration both from Western Governors University. He currently holds an FAA Commercial and Instrument Pilot’s license and is working on his Multi-Engine Rating. He is the assistant manager of our Unmanned Air Vehicle division and holds an FAA Remote Pilot license with a Small Unmanned Aircraft System rating. He has passed the Texas Insurance Adjusters’ test. In addition to adjusting and investigation, Jack heads our Billing and Collections Department. He is the Past Treasurer of the San Diego Independent Insurance Adjusters Association and Treasurer of the Organization of Flying Adjusters.
Jack joined us in 2002.
Landon J. Cruz is an aviation and marine adjuster based in our San Diego Office. Currently Landon is handling marine, aviation and cargo physical damage claims throughout Southern California and is a Functional Area Manager for both marine and aviation hull claims across the country. He is a graduate of the FAA Airframe and Powerplant Mechanic course. In addition to physical damage claims, he is one of our primary subrosa technicians. He also handles electronic investigations. Landon came to the firm as a subrosa technician and has moved in to other fields as his education and expertise have developed.
He joined us in 2010.
Patrick Jones is a senior Air Claims Investigator and adjuster in one of our Los Angeles area operating locations. He came to us from the National Transportation Safety Board where he served in their Western Pacific Regional Office. He was the Investigator-in-Charge of over 400 accidents. Additionally, he has participated in several foreign accident investigations as the United States’ Accredited Representative. Patrick is a member of the International Society of Air Safety Investigators. He holds FAA Airline Transport Pilot ratings for both Rotorcraft and Multi-Engine Airplane, and Commercial ratings for Single-Engine airplanes both Land and Sea, with Instrument ratings for both Rotorcraft and Airplanes. He has currently over 7,400 flight hours. He has attended scores of accident/safety and technical courses.
Patrick joined us in January, 2018.
A. C. (Tuck) Arnold, Jr. is our Marine P&I Claims Manager. Tuck is Director of our Motor Truck Physical Damage Section. In addition, he is the Deputy Director of our Aviation Claims Department and has supervised hundreds of aircraft and helicopter claims. He is an Honorary Member of the Organization of Flying Adjusters, the highest accolade that group can award. Tuck holds a California and Arizona Private Investigator's and the necessary Adjuster's licenses for California, Oregon, Utah, Alaska, Wyoming, Montana and Idaho. He is the managing investigator for our subrosa department. Tuck has a Criminal Justice degree from San Diego State, as well as a law degree from Western State University College of Law. He has a background in law enforcement and maritime operations with the National Park Service. He is an active member of the El Cajon Mounted Police and is a certified open water diver. Tuck has been an active powerboat owner for many years. Tuck has been actively involved with thousands of Jones Act crewmember claims. He has been an active member of the litigation team working closely with many local defense firms on a wide variety of maritime, as well as other CGL losses providing trial support.
Tuck joined our firm in 1973.
Patrice Mieko Goya Li is the Resident Manager of our Honolulu Office.
Born and raised in Hawaii, she joined our office after earning a degree in paralegal education. She graduated from the University of Oregon in 1998 with a B.A. in Journalism and a minor in Japanese. Prior to joining us, she spent six years honing her interviewing and investigative skills as a television news producer in Honolulu and Tucson, Arizona. She also worked at a Honolulu law firm assisting with large real estate closings and document preparation.
Patrice joined us in 2006.
Carl Bailey manages our Nevada operations providing claims investigation state wide.
Robert R. (Rob) Spencer is our senior marine operations expert, a hull and cargo surveyor and P&I adjuster. He handles marine and aircraft claims in the San Francisco area Oakland office and is the chief adjuster in our Bend, Oregon office.
In addition to claims handling, Rob provides complete marine operations expert services, both in analysis and testimony. He has a broad background with remarkable qualifications in many areas relevant to our firm’s operations. Rob graduated from Massachusetts Maritime Academy in 1979. Prior to graduation he crewed on harbor tugs, fishing vessels and worked as a teamster in the moving Industry.
Since graduation, he has worked in the marine transportation industry in predominately offshore. Between offshore assignments he has worked near shore as a San Francisco Bay tug operator / tankerman, stevedore superintendent, rigger and expert witness. Rob’s offshore experience includes sailing on tankers, break bulk vessels, Ro-Ro / Lo-Lo Vessels, heavy lift vessels, and deep sea tugs. From 1987, prior to joining our firm, Rob worked for American President Lines, started sailing master during Desert Storm in 1991, has since been APL’s then ASM’s West Coast Sea Trial and Delivery Master for US Government owned vessels. Rob recently retired from deep sea after 24 years as an officer in the US Merchant Marine. His last several years were as master on the “APL Korea” a 65,000 GT container ship in the Asia / Transpac trade.
Rob has attended multiple recurrent training schools in the past 24 years. He has attended five different Marine firefighting schools, multiple ship handling simulators, medical courses (offshore medicine, EMT certified), ISM and ISO 9002 training, He is familiar with DNV and ABS ISM audits, as well as cargo gear quadrennial inspections. During the course of his marine career, Rob has averaged over a month a year in recurrent training in the maritime industry and related disciplines.
Rob is an active private pilot, owing and operating a Cessna 172. He comes from an aviation-oriented family and is continuing that tradition. Rob holds a 5th issue of his current USCG license: Master of Steam or Motor Vessels of Any Gross Tons upon Oceans; Master of Towing Vessels upon Oceans and Western Rivers. He is authorized to serve as First Class Pilot on Vessels of Any Gross Tons upon the waters of San Francisco Bay, including all tributaries therein, and First Class Pilot of Vessels upon Los Angeles and Long Beach Harbors. He also has current STCW certification for Master Unlimited, an FCC-issued GMDSS marine radio license, and is an FAA private pilot with Instrument rating.
During his off time, Rob has spent six years on the Nordic SAR team in Lake Tahoe Area and fly-fishes throughout California and New England.
Rob joined us in 2003.
Kody Spencer is a multiline adjuster based in our Bellingham, Washington, operating location, handling aviation, marine, cargo, CGL, property and agriculture claims throughout the Northwest region. He holds a degree in Geology from Colby College, and has completed The Institutes AIC program, with adjuster’s licenses in Washington, Oregon, Montana, and Idaho. Kody is a fourth generation pilot, and started flying gliders at a young age, moving on to fly around remote areas ranging from Alaska and Arctic Canada to New England.
Kody joined our firm in 2017.
Eric Popper is an adjuster and surveyor in the Chicago area office and handles
aviation, marine, and cargo claims. Eric has been handling aviation claims since 2001.
With his aviation safety background and a life long boater, he was a natural to move into
the marine side. He has been handling a wide variety of marine claims since he came on board as an aviation and marine adjuster and surveyor.
Eric is a 1992 graduate of the University of Illinois with a Bachelor of Science degree in Business Administration. In 2019, Eric completed the education requirements at Embry Riddle Aeronautical University for aircraft appraising and is in the final process of attaining Machine and Technical Specialties and Aircraft appraiser certification from the American Society of Appraisers.
Eric currently has 16,500 hours and holds an Airline Transport Pilot Certificate with
Single and Multi-Engine Ratings and type ratings in Boeing 747, 777, 737, 727, Airbus
319/320, and Beech-1900 aircraft. Eric maintains current CFI, CFII, and MEI certificates. He holds phase 5 FAA Safety Wings and is an FAA FAAST Team volunteer. Eric is a member of the Organization of Flying Adjusters since 2005 and is a Past President of the group having held all of its offices.
He joined Arnold and Arnold in 2015.
Hope DeLong is the resident Claims Manager of our Lima, Ohio, General Lines office and our Aviation Claims Manager. She handles Aviation, Marine, Cargo, Auto, Fraud and CGL claims. In addition to adjusting, Hope does liability and general investigations for local attorneys; as well as doing aircraft, automobile and marine value appraisals. She is a graduate of Andrews University with a Bachelor of Technology degree. Hope is an FAA licensed Commercial Pilot and holds Instructor Certificates for both Single and Multiengine Land Aircraft. She currently has about 1,500 flight hours in a wide variety of General Aviation aircraft. She has formal schooling in aircraft maintenance, automobile damage appraisal and marine propulsion systems. Hope is the Immediate Past President of the Organization of Flying Adjusters, the national aviation claims adjusting professional association.
She has been a claims adjuster since 2000 and joined our firm in 2008.
Jordan B. Sherrill is an Aviation, Marine and Motor Truck Physical Damage and Cargo Adjuster in our Phoenix operating location. He is an Arizona native, state-licensed Private Investigator, watercraft operator, and Marine Surveyor, with a focus in loss inspection.
Jordan graduated Northern Arizona University with a Bachelor of Science degree in Criminology and Criminal Justice. He has experience investigating marine, aviation, personal injury, CGL, and cargo claims. He regularly attends CE courses hosted by ABYC, IAMI, and forums on defense, intelligence, and diplomacy.
He joined our firm in 2018.
Kenneth S. Harris is the Claims Manager of our Phoenix and Flagstaff offices and an Aviation, Marine and Motor Truck Physical Damage and Cargo Adjuster. Ken is the head of our Agricultural Chemical Claims section. He is one of our most senior aviation adjusters. He holds Arizona Insurance Adjuster and Private Investigator's licenses.In addition to adjusting, Ken handles liability and general investigations for local attorneys and other adjusters.
Ken came to us from a San Diego area law enforcement agency. Prior to joining us, he had 16 years law enforcement experience. He is a certified traffic accident investigator and has been declared a court expert witness in both traffic accident investigation and latent fingerprints examination. He has worked special truck safety enforcement, surveillance and undercover details.
In addition to his law enforcement background, Ken served 24 years in the US Navy, both active and reserve. He has been a firefighting course Instructor at various levels and on many different fire suppression systems. His last assignment was as the senior chief in charge of squadron maintenancecontrol with the US Naval Reserve. His aviation maintenance experience includes helicopters, fighters, light aircraft and other fixed-wing aircraft. During his naval career, Ken spent over 17 years as a rescue crewman in a Combat Search and Rescue squadron.He has both UDT and SEAL experience in a variety of interesting and unusual places. Ken was also a jet engine mechanic in a commercial engine facility for four years. He is an aircraft owner with a Commercial/Instrument Single and Multi-Engine pilot rating.
Ken has been with us since 1993.
Lauralee Meade is the Claims Manager for our Hornblower and related claims. She is the Team Leader of our Lake Havasu operating location. She is the area’s Senior Liability Adjuster as well as Marine and Aviation Adjuster, Cargo Inspector, General Lines Investigator and Surveillance Supervisor. She also oversees liability and crew claims in the Los Angeles – Long Beach area. Lauralee is a sought after mediation and arbitration representative with an exceptional track record. Lauralee is the lead boarding officer for American Ship Management and Sea-Land vessel boardings, as well as, passenger and crew claims with the sportfishing fleet. Lauralee is a member of the International Association of Marine Investigators.
She first joined our firm in 1989.
Capt. Ian D. Allen is the Team Leader of South Florida office. He is a senior marine operations expert, a hull and cargo surveyor and P&I adjuster. He handles cargo, marine, aircraft and CGL claims in Florida and the Caribbean.
Ian has sailed on numerous types of vessels in all positions from Able Seaman to Master. He holds both a USCG and U.K. Unlimited Masters Mariner's License, as well as 1st Class Pilot qualifications in Western Alaska and Puget Sound. Prior to joining us in 2012, he was Master of container ships of both US and foreign registry in world-wide service, and sailed for many years as Chief Mate for major ocean carriers. His most recent command was the M/V APL Philippines for American President Lines, Ltd.
He was previously an active hull and cargo surveyor in Seattle, Washington and has surveyed for the National Cargo Bureau, holding the National Cargo Bureau Certificate on Ship's Stability and Hazardous Materials. Ian was formally a Commander in the US Naval Reserve, and retired as a Warrant Officer in the US Army Reserve Transportation Corps.
Ian was an Instructor at the Pacific Maritime Institute in Seattle. He has been an Emergency Medical Technician. He is also an Extra Class Amateur Radio Operator, call sign AD7KY, and GMDSS Radio Operator and Maintainer with a Radar Endorsement. He has a Private Aircraft Pilot's License, and is a graduate of the United States Merchant Marine Academy, Kings Point NY.
He is a graduate of Chapman’s Yacht & Small Craft Surveying Program, including Basic and Advance Damage Claims Surveying, and is a ABYC Certified Technician.
Ian joined the firm in 2012.
Steven Fry is an all lines adjuster who lives in the middle Tennessee area and operates in the surrounding area; he holds a Texas Insurance Adjuster’s License. Steve has been an Aviation Safety Officer since 1991 and has been heavily involved in risk mitigation, mishap prevention and accident investigation since that time. Steve is a retired Army Master Aviator that with over 9,800 hours of rotary wing time, including over 6,000 using night vision goggles. After serving in the Army, Steve retired and went to work as an aviation risk manager for a DoD contractor, where he flew Caravans and King Airs for the US Air Force ISR programs. Steve currently holds an FAA Commercial Pilot license, with Instrument rating in rotary wing, single and multi-engine land aircraft.
Steve has completed numerous safety and investigative courses, including Safety Management Systems and Accident Investigation thru Southern California Safety Institute, Embry-Riddle Aeronautical University and the USDOT Transportation Safety Institute. He has a heavy background in human factors investigation.
Steve joined our firm in 2019.
Shamim A. Gray is a multi-line and P&I adjuster based in our Vienna, Virginia office. Shamim was formerly the assistant resident manager of our Honolulu office. She was born in London, England, where she attended University of Kent at Canterbury, obtaining an honors degree in law. She went on to attend Guildford College of Law, one of the oldest and most prestigious law schools in the country. Shamim was admitted to the Bar as a solicitor in 1995, and her specialties include criminal and immigration law. Although, not currently practicing as an attorney, her name is retained on the Roll of Solicitors in England and Wales. Shamim is fully conversant in two oriental languages and speaks basic French. She is married to Commander Obra Gray, a US Naval aviator currently assigned to Washington, DC.
Shamim joined us in 1999.
Frank Flores is the Claims Manager in our Philadelphia, Pennsylvania operating
location. He is a Senior Marine Operations expert, a hull and cargo surveyor and
P&I adjuster. He handles cargo, marine, aircraft and CGL claims for the East
Coast.
Frank has sailed on numerous types of US Navy vessels in all positions from Engineering Officer to Senior Officer of the Deck (Underway). He is a graduate of the United States Naval Academy in Annapolis, Maryland, and served as a Surface Warfare Officer directly responsible for all ship movement and navigation
of a 6000 person Aircraft Carrier both on the high seas, as well as during warfare
exercises and regional conflicts. He also served as a United States Marine Corps Liaison Officer where he developed a group of subordinates to become dedicated to mission purpose and successfully led 20 indirect fire logistics missions. As legal officer of several commands, he conducted thorough investigations of engineering malfunctions and personnel infractions.
Frank has over 17 years of experience in the private sector, having held multiple leadership positions in Fortune 500 pharmaceutical companies where he operated in the quality, engineering, regulatory, supply chain, financial and manufacturing spaces. As a Lean Expert, Frank maximized operational efficiency through hands-on investigations of engineering and supply chain process deficiencies and by initiating end-to-end manufacturing improvements that resulted in increased profitability and fewer government audits. Operating as the Plant Site Lead for Global Procurement, he was responsible for all incoming materials for the largest plant site in the manufacturing network and resolved over 100 supplier issues.
He is a certified Lean Six Sigma Black Belt which has enhanced his investigative skills by employing a structured approach to problem solve and conduct robust root cause analysis in the areas of manufacturing and logistics.
Frank joined the firm in 2018.
